Falling Feather Studios respects your privacy. This policy explains what personal information we collect, how we use it, and your rights — in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect only what is necessary to process your order and deliver your digital product:
- Name and email address (provided by you at checkout).
- Payment transaction reference (provided by PayFast — we never see your card or banking details).
- IP address and general location data (collected automatically for currency detection and basic analytics).
We do not collect sensitive personal information, create user accounts, or require registration to purchase.
2. How We Use Your Information
- To deliver your purchased download link to your email address.
- To send a payment confirmation email.
- To respond to support or refund requests.
- To detect your approximate region for currency display (this does not affect the checkout price).
We do not use your personal information for marketing without your explicit consent, and we do not sell or rent your data to any third party.
3. Third-Party Services
We use the following third-party services, each with their own privacy policies:
- PayFast — payment processing. Your payment details are handled entirely by PayFast and are never seen or stored by us.
- ipapi.co — used to detect your approximate country for currency display.
- open.er-api.com — used to fetch live exchange rates.
- Patreon — our community and content platform.
4. Cookies & Local Storage
Our website uses browser local storage (not cookies) solely to remember your name and email between visits to pre-fill the checkout form for your convenience. This data is stored only in your own browser and is never transmitted to our servers except as part of a checkout submission.
We do not use tracking cookies, advertising pixels, or analytics cookies.
5. Data Retention
Order-related information (name, email, transaction reference, products purchased) is retained for a minimum of 5 years as required for financial record-keeping under South African law. After this period, data is securely deleted.
6. Your Rights under POPIA
As a data subject under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to our legal retention obligations.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. Download links are generated as secure, time-limited tokens tied to your purchase.
8. Children's Privacy
Our products are designed for adults and older teens engaged in tabletop role-playing games. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their information, please contact us for immediate deletion.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. Significant changes will be announced via our Patreon page.
10. Contact
For any privacy-related queries, requests, or complaints, please contact us via our Patreon or Facebook pages linked in the footer.